FAQ

faq.jpg

Baseboard Covers

How do I measure my baseboard panels to ensure proper fit?

You don’t have the length I need, do you offer custom sizes?

I am concerned about my young child getting burnt from touching the existing baseboard heater covers. Is your product child-safe?

Are your baseboard covers rust-proof?

Do you offer custom colors?

Does your perforated steel baseboard panel allow for the "chimney effect" to properly heat the room?

What makes your product so unique? Why should I invest in your baseboard heater cover renovation solution?

I live in Canada. Do I have to pay in $USD?

Vent Covers

Do you offer custom sizes?

What are mounting holes and are they necessary?

How do I measure my vents to ensure a proper fit?

If the inside measurement says 12"x8" do I cut my hole 12"x8"?

Are your grilles flat? What is the thickness of your grilles?

Can you offer custom colors?

Are your vent covers eco-friendly?

General

Do you ship to Canada? New York? Connecticut? California?

Do you offer samples?

What is your return policy?

Where are your products manufactured?

 

Baseboard Covers

How do I measure my baseboard panels to ensure proper fit?

For detailed information on measuring your baseboard heater please see our retrofitting guide and measuring tips.

 You don’t have the length I need, do you offer custom sizes?

Absolutely. Our baseboard covers are manufactured in all of the common industry standard lengths but we realize that some homes have baseboard heaters that have previously been cut to fit a particular space. We will cut any standard length baseboard panel to your custom size(s). There is NO EXTRA CHARGE for factory custom cuts. To order a custom length baseboard panel, simply order the next standard size up and e-mail us after your order has been placed online and include the PayPal order reference number. An Order Acknowledgement will be sent to confirm your custom length panels.

 Will your baseboard covers work with all baseboard heaters?

Our baseboard covers are designed primarily for use on hot water baseboard heaters, but can be used to fit over many electric heaters with use of wall brackets. *Note this is not a cool to the touch solution, panels will get hot. For more details on installation see our retrofitting guide.

 I am concerned about my young child getting burnt from touching the existing baseboard heater covers. Is your product child-safe?

Although our baseboard covers were developed to primarily address the need of making baseboard heaters look a whole lot nicer, the one-piece design has proven to also be an effective way of keeping flammable toys and little fingers away from the heating element. For more information on the safety of our products please see our child safety guide.

 Are your baseboard covers rust-proof?

Our baseboard covers are built to last and are made from steel that is galvanized. Galvanizing is a process that uses an electric charge to "stick on" a thin coating of zinc. We then apply an epoxy-based powder coated layer over top of the zinc. With two layers of protective coatings between the raw steel and the elements, we are confident all of our standard products will last a very long time before the natural oxidation process can start.

 Do you offer custom colors?

Most interior architectural trim is specified with an eggshell or semi-gloss white finish thus our baseboard covers are readily available in a semi-gloss white finish. The minimum order quantity for a custom color is 500 linear feet of panel. Custom colors carry an additional one time flat fee of $195. For smaller requirements, the most common method of achieving a custom color is to apply a coat of paint. Painting can involve either a spray on or roll on application. Using a primer first is always a good idea, but is not an absolute requirement for ensuring a satisfactory "stick" to the factory finish. Note: the 1/8" diameter holes on all baseboard panels will NOT be clogged up by paint. Also, special high-heat paint is not required for hot water baseboard heaters.

 Does your perforated steel baseboard panel allow for the "chimney effect" to properly heat the room?

By maintaining a gap (varying in height depending on the original baseboard heater being retrofitted) between the floor and the cover cool air currents within the room will freely pass through the bottom of the finned tube element and exit out of the numerous baseboard perforations ensuring optimal heating output.

 What makes your product so unique? Why should I invest in your baseboard heater cover renovation solution?

The simple answer is labor. Our solution has one major difference over all the rest; there is a near zero labor component to our slip on design. Most other solutions require the removal and reattachment of the back cover to the wall; a solution that usually involves cutting nails, patching drywall and many hours of work. Installation is so simple, even a child could do it.

I live in Canada. Do I have to pay in $USD?

No. To convenience our Canadian Customers, we offer the same web pricing for the baseboard covers at par with the Canadian Dollar. Only orders shipped to a Canadian address will be accepted in $CAD. To place an order, e-mail us with your order specifics. An invoice payable in Canadian Dollars will be forwarded via PayPal.

arrow-up.png

 

Vent Covers

 Do you offer custom sizes?

Yes. Any size, any shape, any pattern. Grilles can also be supplied in both concave and convex profiles.

 What are mounting holes and are they necessary?

The reference to holes refers to the screw holes for mounting the vent cover. Mounting holes are most often required for a side wall or ceiling application, though typically not for a drop-in floor grille, countertop or window sill application unless the customer would like to secure the grille into any of these surfaces.

 How do I measure my vents to ensure a proper fit? If the inside measurement says 12"x8" do I cut my hole 12"x8"?

If the inside measurement on the vent cover you're looking at is listed as 12"x8" you can cut your hole 12"x8" and the lip will fit into your opening. For more information about measuring please see our Measure & Install Section.

 Are your grilles flat? What is the thickness of your grilles?

The standard grille thickness is 1/2". The flat frame protrudes 3/16" into the room.

 Do you offer custom colors?

We provide unfinished grilles that have unlimited options for finishes. You or we can paint/stain grilles to match any decor. You can mimic marble, steel, stone, wood or almost any other material you like. The color choices are endless. Unfinished grilles are NOT white. They are a light egg-shell color and are intended to be painted.

 Are your vent covers eco-friendly?

Absolutely. We are proud to offer vent covers made from high-quality resin that is based on research on thermal resin developed by the NASA space program. Using a similar base formulation and ideas, along with many years of development, our products are leading the way in the heating and air conditioning industry by meeting and exceeding expectations.

arrow-up.png

General

 Do you ship to Canada? New York? Connecticut? California?

Most of our shipments are throughout the U.S., but we also ship to Canada and internationally.

*For Canadian orders for vent covers pricing will be calculated based on current $USD exchange rates, PLEASE NOTE additional customs duties or brokerage fees may apply which you are responsible for.

**For Canadian orders, baseboard covers will be priced on par with the $USD pricing (you MUST contact us to recieve this rate).

Do you offer samples?

We offer samples for a nominal fee for contractors and interior designers. You will be reimbursed a portion of the sample fee on orders of $100 or more. For more information on samples, please feel free to contact us.

What is your return policy?

Because each grille is handcrafted to order, we take exchanges and issue returns only on standard sizes. No returns on custom sizes. Grilles should be unpainted and in new condition. Please ask to see a list of standard sizes if you are not sure. We charge a 15% restocking fee and shipping is not refundable.

For our return policy on baseboard covers, visit our shipping info page

 Where are your products manufactured?

Our baseboard covers are manufactured in B.C., Canada using USA certified galvanized steel.

As we are a custom fabrication company, all of our grilles are custom manufactured in California. 

arrow-up.png

×
×